Key Contacts

Academy Principal – Kath Cooper

Vice Principal – Rebecca Thorpe

Designated Safeguarding Lead – Rebecca Thorpe

SENCO – Nicola Hathway

Senior Operations Manager – Jennie Britton

Executive Assistant – Kati Ord

Pastoral Team

• Kelly Reeves-Thorne
• Caitlin Smith
• Tracey Minott
• Lori Dunn
• Meryl Welling

Student Absence

Student absence line – 0117 440 8900 (Option 2)
Student absence email – hwaattendance@clf.uk (‘Absence’ in subject line)

Complaints

How to Raise a Concern or Make a Complaint

Hanham Woods Academy is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.

In the first instance, please talk to your child’s tutor if you have any concerns who will be able to make sure they understand your concern in order to help resolve it informally as soon as possible to avoid the need for you to make a formal complaint.

However, if the matter has not been resolved you may raise it formally.  To do this your complaint should be put in writing. If you would like help to do this, please talk to reception staff or the administration team who will arrange for someone to get in touch with you to give you any help you need to create a written summary of your concerns.

Hanham Woods Academy will then review and/or investigate your complaint which will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.

You will receive a letter detailing the decision and what you should do if you are still not happy with it.  If you need help reading the letter or any communication from the academy, please speak to a member of the reception staff.

To read the full Complaints Policy, please click here or request a printed copy from reception staff by emailing reception@hwa.clf.uk.

Media enquiries

For media enquires please contact:

Dean Blake, Communications Manager
Phone: 07710 406731
Email: dean.blake@clf.uk