SCOPAY – Student Account History and Balances
Dear Parents/Carers
Further to recent communications regarding SCOPAY and student balances, please be aware that whilst the issues have now been resolved, there remains a technical issue, resulting in a discrepancy on your child’s SCOPAY account history.
Unfortunately the transactions between 19th July and 14th September 2023 are missing from student accounts – any payments or spends made in the canteen during this period have not been recorded on SCOPAY; therefore, you will be unable to see them. We have been informed by SCOPAY that we are unable to make any adjustments for retrospective transactions.
Importantly, please note that the balance showing on your child’s SCOPAY account is correct and agrees with what appears at the till in the canteen.
If you have any queries regarding your child’s account, or you believe their balance to be incorrect, please contact Mrs Davis, Finance Assistant at [email protected]
Yours sincerely
Mr S O’Callaghan | Academy Principal
